TERMS & CONDITIONS

Chau Foods, offers to sell/provide (each a “Sale”) goods and services (“Deliverables”) only on the terms and conditions herein, which, together with the Specifications, as defined below, constitute the entire agreement between Chau Foods and the customer/buyer (“Buyer”) unless Chau Foods specifically agrees to other terms and conditions in writing.

  1. Individuals aged 12 years or above can make a purchase from com. Customer will need an active email address and a telephone number which can be used for making a contact as necessary.
  2. Customer takes the responsibility of maintaining the confidentiality of his/her account details including password and preventing unauthorized access to his/her account. Customer agrees to accept responsibility for all activities that occur from their account. Customer must take all necessary steps to ensure that the account credentials are kept confidential and secure and should inform the seller immediately in case customer has any reason to believe that his/her account credentials including user id and password are manipulated and/or used in an unauthorized manner.
  3. Customer is solely responsible for providing the correct billing and delivery addresses.
  4. Delivery will take place at the delivery address specified by customer during the ordering process. Delivery address must be within the Netherlands or Belgium.
  5. When customer places an order to purchase product/products from Chau Foods, the order represents a non-binding agreement between the seller and the customer. A binding contract between seller and buyer forms only after a complete payment is fully authorized by the payment gateway and the goods are dispatched from our warehouse. Any order will be dispatched only after a successful authorization of the billed amount in full.
  6. Please note that the email confirmation is only an acknowledgement of the receipt of the order. Any product/products on the same order which we have not confirmed in the dispatch confirmation e-mail, is not a part of that binding contract.
  7. Orders can only be cancelled before the goods are dispatched, by notifying the seller in writing. After dispatch, Food product/products cannot be returned. Perishable items are excluded from return.
  8. Only the written conversation will be considered for any change or cancellation of order before or after dispatch of goods. Cash refund fee on order cancellation may apply.
  9. All goods, items or offers shown on our catalogue are subjected to availability at any given time and may not be ready in our stock at all the time. If that is the case, we shall notify you with the date of availability by e-mail. We have the right to discontinue any items, goods or offers from the website at any time, and our only liability in such cases will be limited to refund any money paid to us related to those goods or items which we may no longer be able to supply.  We will notify you about the same, as soon as possible.
  10. We put our utmost efforts to have your order delivered on the delivery date provided in your dispatch confirmation email. However, please note the delivery dates provided by us are only our best estimates and the actual delivery of your order may be later than this date. Any delays made by the delivery service are beyond our control and our liability.
  11. In case a parcel is returned undelivered or refused at the time of delivery, we reserve the right to charge the full shipping charges for both back and forth sending of parcels and any other applicable fee and transaction charges. In such cases, perishable items are excluded from any claims for refund.
  12. In case customer decides to cancel an order, we reserve the right to charge the applicable transaction charges.
  13. Order with incomplete payment or non-payment shall be on hold until a complete payment is made. In case such orders are not paid with in seven day, they shall be automatically cancelled and the cancellation charges shall apply.
  14. We can not be held responsible for the product quality such as, but not limited to, taste, texture, colour etc. of any product we sell. While we are willing to escalate any product related complaint to the manufacturer, we are not responsible for the resolution of such complaints. We can only offer a product return according to condition#7 above.
  15. Order and the goods become customer’s responsibility and ownership after customer receives them.
  16. We reserve the right to adjust prices, goods and special offers at our discretion.
  17. We carry the right to modify or discontinue any or all products at any point of time, with or without any prior notice, temporarily or permanently. We bear no liability for any such modification, suspension or discontinuance of any product or services.
  18. Deals, gift coupons and vouchers are exclusive and can not be combined and may not be exchanged against cash. Seller reserves the right to discontinue offers and deals at any time without any prior notice. Discounts can not be combined and discounted products may not be eligible for free shipping.
  19. Free shipping is considered as offer and is complementary. We may decline to offer free shipping at our discretion.
  20. Please note that pictures and images on Chau Foodsare only for illustration purpose. Actual product may look different than that is shown in the image.
  21. We keep the rights reserved to refuse to fulfill an order. If an order is refused for fulfillment, an email communication shall follow.
  22. Our entire liability to you does not exceed the order cost you have paid.
  23. The website or any portion of the website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial or non-commercial purpose without our written consent.
  24. You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Chau Foodsand its affiliates without a written consent from the seller.
  25. All the brand images and trademarks are proprietary of the respective owner company.
  26. You may not use any meta tags or any other “hidden text” utilizing Chau Foodsor its affiliates’ names or trademarks without the written consent of Chau Foods.
  27. We reserve the right to change the sale terms and the Return Policy at any time without notifying the customer.
  28. These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the court, India.

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